Back to shopping
Contact us
Questions about an order, a return, or selling on PakShop — here is how to reach us.
Last updated
Hours
Monday to Saturday, 10am – 7pm (PKT)
About an order
The fastest route is the order itself. Open My Orders, select the order, and message the seller — they handle dispatch and can answer about stock, timing and sizing directly.
For a return, use Request return on the order rather than emailing. It creates an RMA the seller must respond to, which email does not. The returns policy sets out the window and what qualifies.
When to email us instead
- A seller has not responded within two working days.
- You disagree with a seller's decision on a return.
- An order has not arrived and tracking has not moved for several days.
- You believe a listing is inaccurate or misleading.
Please include your order number — it is the quickest way for us to find everything.
Selling on PakShop
Applications go through the seller page. Every store is verified before it can list, so have your CNIC and business documents ready.